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Contact & FAQ

Contact Us

If you have questions or concerns please email museandmavenboutique@gmail.com

* Please provide your full name and order# if applicable.

FAQ's

I am an influencer/blogger, does Muse & Maven do any sponsorships or collabs? At this time we don’t currently do any sponsorships or collabs. This is something we might be considering in the future. But we would love to see you in your new purchase so don't forget to tag us #musemavenbabe

I have a discount code, how do I use it? Muse & Maven Babes must input all discount codes at the time of checkout. Our system WILL NOT allow us to manually adjust any costs on orders that have already been placed. We cannot apply a discount code to prior orders made.

Why was there was a discount code, now there isn’t? We reserve the right to terminate or modify and sale anytime without notice.

When will you be restocking the items that are sold out? As much as we would like to give a specific date to when a restock happens, we cannot. Best way to find out is to follow our Instagram where we post product updates (@musemavenboutique).

Why does my item look different than the photos online? Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item. We try our best to inform you of complete details of the clothing so that you have a clear vision on your new purchase.

Can I exchange for a different size? Yes, we can exchange for a different size. Please note we cannot guarantee inventory for when your item arrives to us. You can always place another order to secure your needed size.

SHIPPING

Is shipping Free? Idaho Locals use Local Delivery/Pickup option at checkout! $7.95 for Standard US Domestic orders! Shipping charges increase if expedited.

Do you offer International Shipping? At this time we do not offer international shipping but hope to in the future!

How long will it take to receive my order? Orders usually process and ship in 2-3 business days. Once shipped most domestic orders in the US take anywhere from 2-5 business days to arrive depending on the efficiency of your local post office. After your order is placed, we will email you an order confirmation and tracking info.

Why was my order shipped signature required? If an order is over $200, we may elect to ship the order with signature required. This is solely at done at discretion and to protect the buyer’s purchase.

I never received my package what do I do? Sometimes packages can get lost in the mail, once it has been dropped off and in the hands of USPS we cannot assist. Please contact your local post office with your tracking number.
We are not responsible for orders not delivered due to an incorrect mailing address. If your package is undeliverable and returned to us, your order is subject to re-shipping charges.

RETURNS & EXCHANGES

What is the Return and Exchange policy?: Kindly Note : You have 21 days from stamped date to ship your items in original condition to:

Muse & Maven Boutique | Attn : Muse + Maven Returns - 9874 Chelsea Court Hayden, ID 83835

Please include our packing slip and state reason for return. We offer in-store credit for returns and a full refund for defective items. Merchandise must be New, Unworn, Unwashed, and All Tags must be attached and there should be NO VISIBLE SIGNS OF WEAR – Example: makeup, deodorant stains, or any fragrance. If your recieved merchandise is damaged please email a photo to museandmavenboutique@gmail.com

HATS and ACCESSORIES are all FINAL SALE. Due to health and safety regulations , NO EXCEPTIONS.

Please note, any returns received that Do Not comply with our return policy will be shipped back.

Muse & Maven is not responsible for any shipping fees for returns or exchanges. Muse & Maven is not responsible for lost or un-traceable shipments. We recommend mailing your return using a carrier that offers tracking services.